# 5 Signs Your IT Company Is Reactive Instead of Proactive

Fact sheet for the HTML article. Not independent research. Last generated from first-party copy.

## Source

- Human article: https://bellwetherit.com/blog/signs-your-it-company-is-reactive
- Published: 2026-03-17
- Topics: managed IT, IT support, business
- Publisher: Bellwether IT, Fresno, California
- Contact: +1-559-354-6755 · https://bellwetherit.com/contact

## Summary

If your IT support only shows up when something breaks, you are not getting what you are paying for. Here is how to tell the difference.

## What Bellwether says it owns

- We monitor the environment and open the ticket when something looks wrong. You hear from us first.

## Claims in the article

- If your IT support only shows up when something breaks, you are not getting what you are paying for. Here is how to tell the difference.

## Article outline

- 1. You call them. They never call you
- 2. Nobody can tell you the last restore test
- 3. Patches happen "eventually"
- 4. The only report you get is the invoice
- 5. They do not know your business